Refund Policy

Overview

RealmConquest purchases, including the one-time Beta Founder Pack and the monthly Supporter and Premium Supporter plans, are processed through Tebex Checkout.

When you make a purchase, you are buying a license to use the digital virtual items, account entitlements, cosmetics, badges, supporter recognition, or other virtual benefits included in that purchase.

All purchases are final. RealmConquest follows Tebex checkout terms and does not offer refunds for completed digital virtual-item purchases, except where a refund is required by applicable law.

What you are buying

RealmConquest is free to play. Paid features are optional and non-pay-to-win: they grant account entitlements, digital cosmetics, and convenience features such as hosting a private realm, never a competitive advantage in play.

There are three: the Beta Founder Pack, a one-time purchase granting a permanent entitlement, offered until 1 October 2026; and two recurring monthly plans, Supporter and Premium Supporter, which grant their entitlements for as long as the plan is paid.

All items and benefits are virtual. They have no real-world cash value, cannot be exchanged for real-world currency, and cannot be sold, transferred, exchanged, or redeemed for money unless SOIVIS expressly allows it in writing.

Monthly plans, renewal and cancellation

The Supporter and Premium Supporter plans are recurring subscriptions. They renew automatically each month at the price shown at checkout, and continue to renew until you cancel them.

You may cancel at any time through the Tebex receipt or subscription-management link for your order. Cancellation stops future renewals; it does not end the period you have already paid for. Your entitlements stay active until the end of that period, and are then removed.

If a renewal payment fails, Tebex may retry it. If it cannot be collected, the subscription ends and the related entitlements are removed from your account.

If your Premium Supporter plan ends while you are hosting a private realm, that realm is paused rather than deleted. Resubscribing resumes it. A paused realm may still be archived under the normal realm-lifecycle rules.

You can change plans from the Support page. We move your existing subscription onto the new plan rather than starting a second one, so you are never billed for both at once and never lose access between them.

Upgrading takes effect immediately and keeps your existing billing date. Downgrading takes effect at your next renewal: you keep the plan you have already paid for until then, and are charged the lower price from that date onward.

No refunds

Because RealmConquest purchases unlock digital virtual items and account entitlements, purchases are final once completed. This includes a monthly plan payment for a period that has already begun.

Cancelling a monthly plan prevents future charges. It is not a refund of the current period, and we do not pro-rate part of a month.

We do not offer refunds if you change your mind, stop playing, lose access because of your own conduct, are banned or suspended for violating the rules, or no longer want the virtual items or entitlement you purchased.

If a payment is refunded, reversed, disputed, charged back, or otherwise cancelled by Tebex, a payment provider, or legal requirement, RealmConquest may remove the related entitlement, cosmetics, badges, supporter status, paid features, or other virtual benefits from your account.

Platform access

Access to RealmConquest is not guaranteed. SOIVIS may enforce rules, apply moderation actions, suspend accounts, ban accounts, change game rules, change paid-feature behavior, modify the service, or discontinue servers as allowed by the Terms of Service.

If you are banned from RealmConquest or another related platform for violating rules, you will not be eligible for a refund.

If RealmConquest, a realm, server, or related platform is discontinued, virtual items and account benefits tied to that service may no longer be available and will not be refundable.

Chargebacks and payment issues

If you believe a charge is unauthorized, duplicated, or technically incorrect, contact RealmConquest Support or use the Tebex receipt/support channel for the order. Please include your account email and the Tebex transaction or receipt reference.

Starting a chargeback, payment dispute, or payment reversal may result in removal of the related virtual items and account entitlements, including Founder status, and may restrict account access while the issue is reviewed.

Taxes

Applicable sales tax, VAT, GST, or other transaction charges are calculated at checkout where required. Tax or payment-provider handling is governed by Tebex checkout terms, payment-provider rules, and applicable law.

Changes to this policy

We may update this Refund Policy as RealmConquest and our payment arrangements change. If changes are material, we will provide notice through the site, account notices, or another reasonable method. The effective date above shows when this policy was last updated.

Contact

Questions about refunds or this policy can be sent to SOIVIS by email to [email protected]. Please include enough information for us to identify your account and the relevant purchase.